Service is slow and inaccurate because servers often get overwhelmed, forget, or mix up orders and customer concerns.

    The app allows servers to digitally record orders and keep track of customers’ requests.

    The watch app works in conjunction with the mobile app to alert servers when orders are ready or there is a high-level priority that must be addressed.

    Augmented reality glasses provide immediate access to customer’s wants and needs, while also providing a system for prioritizing tables.

"The waitress never came back to the table to ask how anything was."

–BZ, Yelp

"The service is very slow, even in the middle of the day."

–Kathryn McCullough, Google Reviews

The Server's Workflow

    Servers first enter a table’s order into their provided smart device.

    Once the order is ready, the server is notified through smartwatch technology.

    The order is taken to the table.

    Servers use augmented reality to visualize customer wants and needs.

The App: Wireframes

The App: Static Prototypes

The app will allow servers to record orders and view order and table status, as well as keep track of table requests.

The Watch

Servers will also have smartwatches that will alert them of key actions like an incorrect order or that an order is ready to be brought to a customer.

Smartwatch screens showing one notification example of a ready order and another example of an incorrect order.

The Glasses

In addition to the digital order-taking system, servers will have augmented reality glasses to better understand customer needs. Each table will be color-coded based on level of need, and for each table that is kept green, the server will gain progress towards a microraise.

Branded letterhead, business card, and pencils.

Thank-you post-card and button.

When the augmented reality glasses are in use, the server will see icons representing table number, food, drink, and bill. The color represents the importance that a server pay attention to the customer's needs.

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